Thinking about all credit cards, read on for further information. In your letter, include: your name; account number; the type, date and amount of all credit cards the error; and the reason why you believe the bill contains an error. In return, the card issuer must investigate the problem and either correct the error or explain to you why the bill is correct.
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Federal law provides all credit cards specific rules that the card issuer must follow for promptly correcting billing errors. The card issuer will give you a statement describing these rules when you open the account and, after that, at least once a year.
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